FAQs
Are your items authentic?
Yes. MissTroy sells 100% authentic handbags, wallets and accessories. Every item is reviewed before it is listed.
Are the items new or pre-loved?
We sell both new and pre-loved pieces. Each listing explains the item’s condition and shows the exact item you will receive. Please review all photos and details before purchasing.
When will my order ship?
Orders ship by the next business day. Tracking is emailed once your package is on the way. Carrier delivery dates are estimates and may vary.
Do you ship internationally?
We currently ship to addresses in the United States. Available shipping destinations and rates appear at checkout.
How can I track my order?
You will receive a tracking email after your order ships. You can also check your order status through your MissTroy customer account.
What is your return policy?
All sales are final. We do not accept returns, exchanges or cancellations except when required by law or after we approve a verified wrong-item or damaged-item claim.
Can I cancel or change my order?
We cannot accept cancellations or changes for a change of mind after an order is placed, except where required by law. Please check the item details, shipping address, and order total before checkout. If there is a problem with your order, email support@misstroy.com as soon as possible.
What if my order arrives damaged or I receive the wrong item?
Email support@misstroy.com within 48 hours of delivery. Include your order number and clear photos of the item, packaging and shipping label so we can review the issue.
Why did an item disappear or sell out?
Many MissTroy items are one of a kind and may also be offered on another marketplace. Inventory moves quickly, and an item is not reserved until checkout is complete.
How can I contact MissTroy?
Email support@misstroy.com. Please include your order number when contacting us about an order.